Thankfully, there are several of these types of news stories every week. An anonymous person helps a family in need. A stranger assists a mother with toddler while traveling on a plane. The commonality is that these everyday heroes are mindful of the needs of others and are reaching beyond themselves to assist; and in so doing, they make everything just run better.
So what can we do to make things run better at work today?
1. Seriously, sometimes it's just as simple as getting ourselves out of the way of talented people.
2. Conversely, sometimes you need to get in and "work the line." It's helpful in the short term, and also in the long term, because it gives you an opportunity to interact with, and learn from, the team.
3. Listen. Compassionately and wisely.
4. Provide consistent, focused and simple direction.
5. Check in with the team regularly and listen for your opportunities to provide re-prioritization, new time guidelines or additional instructions that will make the work easier. . .or at least more reasonable.
6. Think universally. How can you maximize your efforts to positively impact the most people?
7. Be human. If the company had wanted a robot to manage a team, they could have capitalized it and it probably would have been less expensive than you. Because you are human you should utilize emotional intelligence when guiding others.
8. Always. . .treat others as you wish to be treated.
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My book, "Courageous Questions, Confident Leaders" is available for e-readers, tablets and PCs from Amazon Kindle.
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